Features

How do I use the Message Center?

Review all customer conversations from any screen, start new conversations, and close and reopen conversations all from the Message Center.

Written by Joseph Aizawa
Updated over a week ago

How do I create and manage a fleet?

Creating, managing and adding vehicles to fleets

Written by Anya Iskandarian
Updated over a week ago

Payment Terms for Fleets

Set and use payment terms for your fleets and collect payments on customized due dates

Written by Anya Iskandarian
Updated over a week ago

How do I manage my inventory?

Learn how to utilize your inventory and all its features to their fullest potential

Written by Garrett G
Updated over a week ago

How do Tires work in Shopmonkey?

Learn how to add, edit, and upload tires in Shopmonkey.

Written by Joseph Aizawa
Updated over a week ago

How do I use Purchase Orders?

Keep track of the delivery and fulfillment statuses of your ordered parts

Written by Garrett G
Updated over a week ago

How do I use the standalone Services & Diagrams Lookup?

Learn how this method of the Parts and Labor lookup works

Written by Garrett G
Updated over a week ago

How do I use and edit my Lists data?

Understand the information found within your Lists

Written by Garrett G
Updated over a week ago

How do I look up labor and parts for a vehicle?

Vehicle, Labor, DTC codes and Parts Lookup by MOTOR - Getting OEM lookups for general auto repair services

Written by Travis Brown
Updated over a week ago

How do I use Deferred Services?

View and control authorizations for each service, and show services as "Recommended" to offer them to customers

Written by Garrett G
Updated over a week ago

How do I look up labor and parts for Heavy Duty vehicles?

Heavy-Duty and Medium-Duty Vehicle, Labor, Parts Lookup and Service Diagrams by MOTOR.

Written by Anya Iskandarian
Updated over a week ago

How do I use Time Clocks for tracking time and timesheets?

Take control and gain access to how and where your labor is being spent

Written by Travis Brown
Updated over a week ago

How do I create and use Canned Services?

Save common services, packages, and special offers to reduce time spent and track which are the most popular and profitable services

Written by Travis Brown
Updated over a week ago

How do I create and use Inspections and Inspection Templates?

Generate custom inspections and save them for later use

Written by Travis Brown
Updated over a week ago

How do I use subcontracts?

Learn how to use this jack-of-all-trades service item to your benefit

Written by Garrett G
Updated over a week ago

How do I use Work Request Forms?

Create a form for your customers to fill out on your website and send you their vehicle and contact info to request services.

Written by Garrett G
Updated over a week ago

How do I use Diagrams & Procedures?

Vehicle specifications, wiring diagrams, bulletins, procedures, and components at your fingertips!

Written by Garrett G
Updated over a week ago

How do I use Flat Rates?

Give your technicians a flat rate to streamline your labor costing data

Written by Justin Khuc
Updated over a week ago

How do I send messages to my customers?

Start a two-way dialogue to keep your customers updated and engaged

Written by Garrett G
Updated over a week ago

How do I use the Calendar?

Schedule and track appointments, associate estimates, send confirmations and reminders to your customers, and more

Written by Garrett G
Updated over a week ago

How do I print and send receipts to my customers?

Print or email receipts of posted payments for your customers

Written by Garrett G
Updated over a week ago

Customer fields and toggles

Capturing important details like referral source and address, and configuring settings like discounts and tax exemption

Written by Justin Khuc
Updated over a week ago

How do I use Fees?

Add a line item to your services to charge fees to your customers and cover expenses like shipping, processing, recycling, and more.

Written by Garrett G
Updated over a week ago

How do I add Shop Supplies to my estimates?

Setting up Shop Supplies, defaults and caps for your estimates and invoices

Written by Garrett G
Updated over a week ago

How do I track Core Charges?

Mark the core charge on parts and track their status with Ready, Picked Up, Refunded, and more.

Written by Joseph Aizawa
Updated over a week ago