When you schedule an appointment, you may decide to send a confirmation of the appointment date and time to your customer. You may also decide to send reminders before the appointment.

From within the New Appointment menu, select Reminders.

Choose the customer contact method. Your customer’s chosen preferred contact method will populate to help with your decision.

Toggle on Send Confirmation to send a confirmation when the appointment is saved in Shopmonkey. Please Note: Confirmations cannot be sent after the appointment has already been created.

Choose a template or edit the message directly before sending the confirmation.

Toggle on Send Reminder to send appointment reminders to your customer. Select when you’d like the reminder to be sent to your customer.

Choose a template or edit the message directly before saving.

Pro-Tip: Select Add Reminder to add additional reminders. For example, you may want to send a reminder 2 days before the appointment and 1 hour before the appointment.

Click Save to immediately send the appointment confirmation to the customer and to save your appointment reminder settings.

Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!