Within an estimate, select Suggestions to view services previously declined by that customer.

In the Service section, view and add any previously declined services to the estimate. Select the + icon to add service(s) to the estimate.

Pro-Tip: Recommend services that the customer previously declined to increase the number of services performed in your shop.

To view services that a specific customer declined, navigate to the customer list page.

Select the customer or vehicle that you’d like to view the deferred services for and select the Deferred menu.

Create a new estimate for a deferred service directly from the customer page.

Select + Add New Estimate on the deferred service.

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