To edit the information of a posted payment, or to refund the payment entirely, select the Payments & Transactions section on the right-side panel of the invoice.

Select the payment you want to edit.

To edit, select the … ellipsis and select Edit. Make any necessary changes and select Update.

Select the payment you want to refund.

To refund the payment, select the Record Refund. Enter in Refund details and select Refund.

Please Note: Recording the refund in Shopmonkey is for record-keeping only. It is your responsibility to ensure that the refund is properly processed.

If you have Shopmonkey Payments set up, you can refund payments made via card reader or online charge. These customers can expect to see funds in their account within approximately 5-10 days.

Please Note: When processing a refund for a Canadian debit card, the card must be physically present, and the process requires the use of a card reader. Refunds for Canadian debit cards will not automatically process without taking these steps.

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