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Send Inspections to Customers
Send Inspections to Customers

Share vehicle inspection results with a customer

Ashley Bennett avatar
Written by Ashley Bennett
Updated over 3 weeks ago

Send the Inspection to a Customer

From within the estimate, select the Inspections tab.

Select the inspections tab within the estimate

Select Share Inspection at the top of the inspection.

Select share inspection to send the inspection

Share Inspection Menu

Select the method (SMS or Email) you would like to use to send the inspection to the customer.

share inspection menu

Select the Recipients bar to add additional recipients to the inspection.

Share inspection menu add multiple recipients

A few things to know about sending an inspection to more than one recipient:

  • While you can select multiple customers to share the inspection with, you are only able to select one contact method per customer. This means that you cannot send an inspection to multiple phone numbers/emails on the same customer

  • All recipients will receive the same Subject and Message as it is written in the preview

  • The correspondence with each customer will show as separate chats in the message center (no group messaging)

  • Multiple recipients are not saved for the future. Sending an order, inspection, etc. will always default to sending only to the customer associated with the order, inspection, etc.

Customize the subject line and message.

Select Send when you’re ready to share the inspection with your customer. This will share all inspections associated with the order.

Send button in the share inspection menu

Send Inspection with the Order

Toggle on Display Inspections when sending an estimate or invoice to a customer.

Share inspection with estimate


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