You’ve decided to move forward with Shopmonkey. Great idea!
How do I set my shop up for success?
We've come up with a few suggestions after helping many shops like yourself take charge and make the change.
Announce the change to your team well ahead of time. Making a change can be overwhelming, but your and your team's dedication to a smooth transition will make all the difference. Take time to explain how this change will make their workday easier! Give your team opportunities to ask questions and be heard.
Lead the change for yourself and your team. Leading by example in what you say and do will largely impact your team's response and willingness to put effort into a successful transition.
Make it clear for yourself and your team what you need them to know, do, and practice between now and your “go-live”. Find a time for you and your team to learn and practice. Schedule a time to come together and have your team share what they've learned!
* "Go-live” is the date you officially switch from your old system to using Shopmonkey full-time.
Stick to your plan and help your employees stay on top of their learning. You don't want your customers to be negatively impacted by team members who procrastinate on getting used to working in Shopmonkey.
Go-Live Transition Timeline
Here’s a sample of a 7-day transition to “go-live”.
In Shopmonkey With your team
Day 1: Pick Dates
Day 2: Configure your Settings:
Day 3: Import Data
Day 4: Customize
Day 5: Set up Integrations
Day 6: Last Transfer
Day 7: Double-Check
* Depending on your shop’s needs and complexities, some of these components may not apply. Feel free to adjust the timeline and specific points to work for you!
How else can I make my transition smoother?
During your ‘go-live’ transition, take some extra time to double-check invoices, reports, get feedback from your team, and update processes as needed.
Listen to your team's feedback. Your team's engagement is valuable. Encourage your team to ask questions, suggest process changes, and share what they've learned with each other.
We're here to help! Use your resources to successfully complete the 7-day transition. The 1:1 Training to implement Shopmonkey (use the chat icon and ask to be scheduled), Shopmonkey Help Center, and Shopmonkey Trainings will give you the information you need to make this change successfully.
Please feel free to reach out if you have any questions.
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