Overview

One of the first steps when building out an estimate is adding the customer.

  • If they are a first time customer, you will need to gather and input their contact information.

  • If they are a returning customer, you can easily search them by name, phone number, and email.

Note that you can add or import customers into Shopmonkey separately from any estimate, then add them to an estimate at a later time.


Add a new Customer

Within an estimate, click the Add New button in the Customer section:

Enter your customer's information, then click Save:

The most important fields are First Name and Last Name (mandatory), and Phone and Email, which are used for messaging your customers through mobile text messages and emails. You can also click the Show More link to enter additional customer information and turn on customer-specific toggles.

For more information related to customer fields, check out our article on Customer fields and toggles

Additionally, you can create a new customer by clicking the + button from any page within Shopmonkey, and then clicking Customer & Vehicle. From there, click on Add Customer and fill out the customer information then Save:


Prevent duplicate Customers

When creating a new customer, if the first and last name, email address, or phone number you enter matches that of an existing customer, you will be prompted with a warning indicating that the customer may already exist:

The matched customer can either be chosen, or the found match prompt can be ignored if the new customer is in fact a different customer.


Search and select a Customer on an estimate

Within an estimate, type in the Customer section to search.

You can search by first name, last name, email, and phone number. Select the customer to associate them on the estimate:


Customer Detail Page

A customer's detail page can be found by selecting a customer from the Customer List, or by clicking on the customer from an estimate and clicking the Go To Page button. From the customer's detail page, in addition to the customer's info, you can view all related estimates and service history, vehicles, appointments, and messages. Note: customers can also be associated with fleets.


Import Customers

You can import customers into Shopmonkey separately from an estimate. Navigate to Lists > Customers, click on the ... ellipsis (more actions) button at the top-right of the page, and click Import.  Download the Excel file import template and fill out the information before importing into Shopmonkey.

Please reach out to us if you have any questions, don't hesitate to ask!

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