FAQs

Frequently asked questions

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9 articles in this collection
Written by Travis Brown, Garrett, Anya Iskandarian and 1 other

How do I process returns in Shopmonkey?

Track the return process by labeling parts, assigning who will process it, finding parts, and more.

Written by Joseph Aizawa
Updated over a week ago

How can I use Shopmonkey for Extended Warranty Contract Claims?

Take detailed notes, document inspections, create estimates of parts and labor and send an invoices from Shopmonkey.

Written by Joseph Aizawa
Updated over a week ago

How do I know if Shopmonkey is a fit for my shop?

Is Shopmonkey a fit for Auto Body, Collision, Glass, Dealership, Motorcycle, Bicycle, or Heavy Equipment?

Written by Joseph Aizawa
Updated over a week ago

Shopmonkey Customer Referral Program

Know a business that would benefit from Shopmonkey? We invite you to register and earn rewards!

Written by Anya Iskandarian
Updated over a week ago

What browsers are supported for Shopmonkey?

Written by Travis Brown
Updated over a week ago

Troubleshooting Common Issues

Web Browsers, Page Refresh, Checking Permissions, and more

Written by Travis Brown
Updated over a week ago

How do I perform a hard refresh on my browser?

Clear your browser's cache to give your browser a fresh start.

Written by Garrett
Updated over a week ago

What are some best practices to follow in case of a disputed charge?

Put these precautionary measures in place to make sure you are suited should a customer file a dispute.

Written by Garrett
Updated over a week ago

How do I make sure my internet browser is running properly?

Ensure that your browser is up-to-date to provide the best possible experience with Shopmonkey

Written by Garrett
Updated over a week ago