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FAQs

Frequently asked questions

9 articles
Zack Buffum avatarTravis Brown avatarGarrett avatar
Written by Zack Buffum, Travis Brown and Garrett

How do I keep track of returns for parts?

Learn how to manage and record returns through orders and the Parts Workflow
Zack Buffum avatar
Written by Zack Buffum. Updated over a week ago

How can I use Shopmonkey for extended warranty contract claims?

Take detailed notes, document inspections, create estimates of parts and labor, and send invoices from Shopmonkey
Zack Buffum avatar
Written by Zack Buffum. Updated over a week ago

How do I know if Shopmonkey is a fit for my shop?

Is Shopmonkey a fit for Auto Body, Collision, Glass, Dealership, Motorcycle, Bicycle, or Heavy Equipment?
Zack Buffum avatar
Written by Zack Buffum. Updated over a week ago

Why do I need to register my SMS number?

Register a dedicated SMS number so that phone carriers can deliver your messages without delay
Zack Buffum avatar
Written by Zack Buffum. Updated over a week ago

What browsers can I use for Shopmonkey?

Travis Brown avatar
Written by Travis Brown. Updated over a week ago

How do I troubleshoot common issues?

Learn what to do when you have issues with browsers, page loading, user permissions, and QuickBooks
Travis Brown avatar
Written by Travis Brown. Updated over a week ago

How do I perform a hard refresh on my browser?

Clear your browser’s cache for a fresh start
Garrett avatar
Written by Garrett. Updated over a week ago

How can I be prepared for a disputed charge?

Take the following precautionary measures in case a customer files a dispute
Garrett avatar
Written by Garrett. Updated over a week ago

How do I make sure my internet browser is running properly?

Ensure that your browser is up-to-date to provide the best possible experience with Shopmonkey
Garrett avatar
Written by Garrett. Updated over a week ago