FAQs

Frequently asked questions

8 articles in this collection
Written by Travis Brown, Garrett, and Joseph Aizawa

How do I process returns in Shopmonkey?

Track the return process by labeling parts, assigning who will process it, finding parts, and more.

Written by Joseph Aizawa
Updated over a week ago

How can I use Shopmonkey for Extended Warranty Contract Claims?

Take detailed notes, document inspections, create estimates of parts and labor and send an invoices from Shopmonkey.

Written by Joseph Aizawa
Updated over a week ago

How do I know if Shopmonkey is a fit for my shop?

Is Shopmonkey a fit for Auto Body, Collision, Glass, Dealership, Motorcycle, Bicycle, or Heavy Equipment?

Written by Joseph Aizawa
Updated over a week ago

What browsers can I use for Shopmonkey?

Written by Travis Brown
Updated over a week ago

How do I troubleshoot common issues?

Learn what to do when you have issues with browsers, page loading, user permissions, and QuickBooks

Written by Travis Brown
Updated over a week ago

How do I perform a hard refresh on my browser?

Clear your browser’s cache for a fresh start

Written by Garrett
Updated over a week ago

What are some best practices to follow in case of a disputed charge?

Put these precautionary measures in place to make sure you are suited should a customer file a dispute.

Written by Garrett
Updated over a week ago

How do I make sure my internet browser is running properly?

Ensure that your browser is up-to-date to provide the best possible experience with Shopmonkey

Written by Garrett
Updated over a week ago