For a smooth Shopmonkey experience, make sure that you:

It’s important that you use one of the web browsers supported by Shopmonkey and that the device you use is updated and running on its latest version. Please ensure that you use one of these supported browsers for a seamless Shopmonkey experience, as all other browsers are unsupported at this time.

Check that your internet browser is updated to the most current version.

Follow the steps below (for your device) to check for or perform an update.

Select the three dots at the top-right of the browser window. Select Settings.

From the settings page, select About Chrome, located at the bottom of the left-hand navigation bar. Here, you can view what version your Chrome browser is currently using, and you’ll also be able to update if there is a new version available.

Select the menu icon at the top-right of the browser window. Select Preferences.

Scroll down until you find the Firefox Updates section. Here, you can view what version your Firefox browser is currently using, and you’ll also be able to update if there is a new version available.

For Mac computers, the Safari web browser is installed and updated as part of macOS. To verify the macOS version of your device, select the System Preferences application.

Select Software Update to check for updates and update if necessary.

Depending on the age of your device and/or operating system, certain browsers will eventually stop providing updates, effectively rendering the device obsolete in regards to browser compatibility.

If you suspect this may be the case, please perform an internet search to verify whether or not your device and/or operating system is supported by the latest version of your browser.

Clearing a browser’s cache is often all you need to do to resolve issues such as longer load times or if items on your screen look a little off compared to how they used to. Check out our help article How do I perform a hard refresh on my browser? to learn more about clearing your cache.

Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!