Shopmonkey

If your customer is unable to open PDFs or links to orders that your shop sends them via email or SMS, the issue is likely a setting on the customer’s email/SMS. We recommend suggesting that your customer check their email/SMS settings for any potential spam blockers that may prevent them from opening links or downloading PDFs.

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<a href="https://help.shopmonkey.io/en/articles/6645479-sms-registration-process">SMS Registration Process</a>

<a href="https://help.shopmonkey.io/en/articles/3420141-message-customers">Message Customers</a>

<a href="https://help.shopmonkey.io/en/articles/8663225-how-do-i-register-an-sms-number-for-my-shop">How do I register an SMS number for my shop?</a>

- <a href="https://help.shopmonkey.io/en/articles/6645479-sms-registration-process">SMS Registration Process</a>
- <a href="https://help.shopmonkey.io/en/articles/3420141-message-customers">Message Customers</a>
- <a href="https://help.shopmonkey.io/en/articles/8663225-how-do-i-register-an-sms-number-for-my-shop">How do I register an SMS number for my shop?</a>

Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!

Assist customers having trouble opening links sent via email and SMS from the shop

My customer isn't able to open links from shop messages. What should I do?

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