The Rates & Commissions tab lets you set the user’s labor rate, their flat rate calculation, and any commission rates.

Labor Rate - will be used to calculate technician efficiency and profitability, as well as calculate labor costs and time entry totals.

Flat Rate - When the Flat Rate toggle is enabled, the user's rate will auto-populate the labor line item's Labor Cost field. To learn more about Flat Rates, please click here.

Commission - Assign a commission rate for labor, parts, and tires. Simply enter the desired percentage for each applicable commission type to begin tracking. Please note that commission is calculated once an order is converted to an invoice

Service Writers receive full commission for all commissionable items on the order.

Technicians receive:

  • Full labor commission for labor items to which they are assigned.

  • Full part commission if they are the only technician assigned.

  • Half part commission if they are assigned with another technician.

  • Full tire commission if they are the only technician assigned.

  • Half tire commission if they are assigned with another technician.

For information about making assignments, check out the Help article here.

You can view commission data from the Summary By Technician and Commission Summary reports. Check out our help articles for more information on Commission Reports and Technician Reports.


Still have questions? Feel free to reach out to us through the Chat Icon in the bottom right corner of your screen. Thanks for reading!

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