How do I customize Rates & Commissions?

Learn how to set users’ labor rates, flat rates, and commission rates

Zack Buffum avatar
Written by Zack Buffum
Updated over a week ago

The Rates & Commissions tab lets you set the user’s labor rate, their flat rate calculation, and any commission rates.

  • Labor Rate: This will be used to calculate technician efficiency and profitability, as well as calculate labor costs and time entry totals.

  • Flat Rate: When the Flat Rate toggle is enabled, the user's rate will auto-populate the labor line item's Labor Cost field.

  • Commission: Assign a commission rate for labor, parts, and tires. Simply enter the desired percentage for each applicable commission type to begin tracking. Please note that commission is calculated once an order is converted to an invoice

Service Writers receive full commission for all commissionable items on the order.

Technicians receive:

  • Full labor commission for labor items to which they are assigned.

  • Full part commission if they are the only technician assigned.

  • Half part commission if they are assigned with another technician.

  • Full tire commission if they are the only technician assigned.

  • Half tire commission if they are assigned with another technician.


Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!

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