Is there a monthly Sunbit fee for my shop?
There is no monthly fee to use Sunbit for your shop.
What does the application look like and what is required?
The signup experience is completely self-service and takes a matter of 2-3 minutes on average. Check out this example of a shop’s sign-up flow. Sunbit does collect ACH information (bank account and routing number) as part of the onboarding process, so Sunbit typically recommends that you have this information handy when you get started.
Do I need to complete the sign-up flow even if I am already a Sunbit customer?
Yes. You do not have to sign a new contract, but you do have to go through the process to activate the integration.
Is there a long-term agreement?
You may cancel at any time for any reason. There is no long-term agreement and Sunbit sees very few cancellation requests, however, they understand things happen. Sunbit’s customer care team is always standing by to assist with any concerns or cancelation requests.
What if I start the online application process within Shopmonkey and do not finish?
You can restart at any time and pick up where you last submitted information.
What does it mean when I see that my shop’s application is “in review”?
Sometimes Sunbit needs a human to look at the application in addition to their software. This means the Sunbit team is checking to make sure that they do not already have this shop in our system, that they have the right business information, that the bank account information matches, or other such checks. They want to be careful when setting up accounts so they will make every effort to ensure the best possible experience.
Sunbit Support For Your Customers Who Have Paid With Sunbit
Are you a shop asking questions on behalf of your customers? Is your customer asking to contact Sunbit Customer Care directly? Please direct them to the FAQs for customers web page.
You can also have your customers reach out to Sunbit Support.
Sunbit Support Phone: 855-7-SUNBIT or 855-778-6248
Sunbit Support Email: PartnerSupport@sunbit.com
*Subject to approval based on creditworthiness. 0-35.99% APR. Payment due at checkout. Not available in VT, WV, or WY. See Rates & Terms for loan requirements and state restrictions. Sunbit Now, LLC is licensed under the CT Laws Relating to Small Loans (lic. # SLC-1760582 & SLC-BCH-1844702); NMLS ID 1760582. Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.
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