Send Refund Setting

To enable sending refunds and negative payments to QuickBooks go to Settings > QuickBooks then click the toggle to turn on refunds. After it’s turned on, make the appropriate selection for QuickBooks mapping.

  • Refund from Account - This is the account each refund will be drawn from.

  • Refund Line Item Mapping - This will be displayed as the Product or Service for each refund. Only Service and Non-Inventory Items are displayed/selectable in the drop-down.


Sending a refund to QuickBooks

After your refund is processed successfully you'll see the question “Do you want to send this payment to QuickBooks?” Click Send to have the payment sent to QuickBooks.


Refunds sent to QuickBooks Online

When Shopmonkey sends a refund to QuickBooks Online it will show in your Sales Transactions as a Refund Receipt. The date of the refund will be recorded as well as the Customer’s name. The total will show as a negative amount and the status will show as Paid.


Refunds sent to QuickBooks Desktop

When Shopmonkey sends a refund to QuickBooks Desktop it will show as two transactions. One will be a Credit Memo and the other will be a deposit.

The Credit Memo will have the same date as the refund and be assigned to the customer. It will include an item description stating the “Refund of the order” and include the Shopmonkey order number. The amount will be added and the Account will be assigned to Account Receivable.

A deposit will be created to record the Account Receivable transaction. The deposit will include the customer and the same amount as the Credit Memo.

Recording Negative Payments

You can also record negative payments in Shopmonkey and send them to QuickBooks Online and QuickBooks Desktop. The Negative Payment will work the same as a return, and look similar to the steps above.

  • QuickBooks Online - The negative payment will show in your Sales Transactions as a Refund Receipt.

  • QuickBooks Desktop - The negative payment it will show as two transactions. One will be a Credit Memo and the other will be a deposit.

Thanks for reading! Please let us know if there is anything we can do to help.

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