Overview:
Shopmonkey allows you to take In-Person payments using a Shopmonkey Payments card reader. Insert chip and swipe cards such as VISA and Mastercard, along with contactless payment methods such as Apple Pay, all facilitated within Shopmonkey for a smart, simple and integrated solution.
For questions related to pricing and rates for in-person payments, please see our pricing page.
Card Readers
If you would like card readers for in-person payments at your shop, please go to Settings > Payments > Readers, then click Order Now:
We are committed to make sure you are successfully setup and enabled to use your card reader. After coordinating shipping logistics and then receiving the reader, we will help you set up and process your first payments.
How do I set up my card reader?
Your card reader shipment includes 3 key components:
Card reader
Reader cable
Power cable
Note that an ethernet cable is optional to connect your reader to your wifi router, and is not included in the shipment.
You must have access to your internet router in order to set up the card reader.
Step 1: Remove the backing plate on the reader, then connect the reader cable by aligning the pin pad and pressing down. Once the reader cable is connected successfully, place the backing plate back on to the reader.
Step 2: Connect the power cable to reader cable.
Important - Do not connect the power supply to a power source / outlet until step 2 is complete.
Step 3: Plug in your power supply to a nearby power outlet. Your reader will power on.
Step 4: Connect the card reader to the router through Wifi or ethernet cable.
The card reader can be connected to the router through WiFi, or directly plugged in with an ethernet cable. The reader must be connected to the same local network as your devices running Shopmonkey.
a) Connecting via WiFi (primary method)
To connect to the internet using WiFi, follow the on-screen prompts. To start over, press X on the keypad.
To switch networks, or connect an already online reader to a WiFi network, press and hold the yellow button and then press 0-WIFI (0-9434) on the keypad. Then follow the prompts. Attempting to join a new network disconnects the reader from any existing wireless connection.
b) Connecting via ethernet cable (optional)
As an alternative to wireless, connect one end of an ethernet cable to the reader cable (as shown below). Connect into the slot labeled "ETH".
Connect the other end of the ethernet cable to your wifi router.
Step 5: After connecting, wait a few minutes, the bootup screen will finish loading and display:
Once you see the screen above display on the reader, you can connect the reader to Shopmonkey.
How do I connect a reader to Shopmonkey?
Your reader must be connected to Shopmonkey before it can be used.
Start by navigating to Settings > Payments > Readers.
Click Register a Reader to begin the set up process.
Turn the reader on and connect to the internet.
See steps outlined above (How do I set up my card reader?)Enter the numerical sequence on the reader.
Type the registration code into Shopmonkey.
After a successful connection, name the reader (e.g. Front of Shop) and click Save.
And that's it! Now when you take an in-person payment, you can kick off the payment for that reader.
Accepting payment in-person, over the phone, at your shop
When viewing the details of an order, click on the New Payment button to enter in payment information.
You have the option to collect payment with your in shop reader, charge online or choose another method such as cash or check.
Charge via Reader
Click Charge via Reader to connect with your reader and collect payment from your customer. Your customers can pay by swiping/inserting their VISA/AMEX/Master cards or using contactless payment methods such as Apple Pay and Google Pay.
Charge Online
Click Charge Online to enter all the required card details for your customer, verify the required payment amount, and click the Charge button. Once the card has been verified and the payment is successful, the funds will be located in your payment account.
